avis-Contact

General Information & Technical Support

General Information

Toll-free Phone: 0120-55-1475
Hours of Operation: 9:00a.m. - 6:00p.m. (Monday - Friday)
* Japanese speaking staff only *

* Closed on Saturday, Sunday, National holidays and Year-end holiday

E-mail: info@avis.ad.jp
E-mail: net@marukotv.jp (for Maruko Cable Internet users only)

Technical Support

Toll-free Phone: 0120-55-1476
Toll-free Phone: 0120-66-1467 (for Maruko Cable Internet users only)
Hours of Operation: 9:00a.m. - 9:00p.m. (Monday - Friday), 9:00a.m. - 6:00p.m. (Saturday)
* Japanese speaking staff only *

* Closed on Sunday, National holidays and Year-end holiday

E-mail: support@avis.ad.jp

We are sorry that we do not have English speaking technical staff.
If you need any technical support, you are required to get some Japanese speaking person who understand your problems and can help to convey your message on the phone.
If you do not know any Japanese speaking person, you are required to send e-mails specifying your problems in details to support@avis.ad.jp.
(There will be a few translation processes before the technical staff can reply you.)